North Carolina Department of Transportation

The buyer seeks to renew software maintenance and support for Veriato Investigator Software. The contract will be for a one-year period with two optional one-year renewals. Services include software updates, technical support, error correction, and implementation of new releases. The buyer requires the vendor to maintain data confidentiality and provide consistently available online services.

• 1/6/2025 - Questions Due
• 1/10/2025 - Proposal Due Date
• 1/15/2025 - Contract Start Date

• Provide software maintenance and support for Veriato Investigator Software
• Deliver software upgrades, patches, and updates
• Offer telephone and internet technical support
• Implement new software releases and bug fixes
• Provide error correction and problem resolution
• Maintain confidentiality of State data stored in online systems
• Ensure availability of online services
• Prevent malware or harmful code transmission to the State
• Maintain a trained support staff
• Offer optional training classes for agency users