Town of Watertown

The buyer seeks a qualified IT company to provide comprehensive managed services for their Windows-based network infrastructure. The selected vendor will be responsible for network support, security services, hardware maintenance, software updates, and help desk support. The buyer aims to improve operational effectiveness, enhance service quality, minimize support costs, and maximize IT investment return through this outsourced solution.

• 12/20/2024 - Questions Due
• 12/23/2024 - Proposal Due Date

• Experience with Windows-based computer networks
• Ability to provide 24/7/365 help desk support
• Compliance with CJIS security requirements
• Substantial experience servicing municipalities
• Expertise in deploying advanced security solutions in municipal environments

• Provide 24/7/365 monitoring and incident response services
• Manage and monitor security patches for PCs and servers
• Offer virtual CIO (IT Director) services
• Implement and manage cloud backups and disaster recovery services
• Provide end-user awareness training
• Manage third-party vendor relationships
• Offer procurement services and IT asset administration
• Implement and manage endpoint detection and response (EDR) solutions
• Provide CJIS-compliant security and background checks for staff
• Offer dedicated project management and cybersecurity functions