Executive Office of Technology Services and Security

The buyer seeks a vendor to develop and implement a Salesforce solution for managing the Background Checks intake process. The solution includes two digital front-end form solutions and associated back-end functionality. The vendor must deliver a configured solution that meets requirements, is thoroughly tested, and launched to end users. The project aims to modernize the background checks process for approximately 2,000 applicants annually.

• 12/6/2024 - Bidder Questions Due
• 12/12/2024 - Commonwealth Responses posted
• 12/19/2024 - Proposal Due Date
• 1/17/2025 - Bidder Demonstrations Scheduled
• 1/24/2025 - Bidder Demonstrations
• 1/31/2025 - Notice of Apparent Successful Bidder(s) posted

• Develop and implement Salesforce solution for background checks intake process
• Create two digital front-end form solutions
• Implement back-end functionality to manage and track background checks
• Design for seamless user experience and accessibility
• Conduct iterative usability testing with end users
• Deliver configured solution meeting EOTSS requirements
• Produce product documentation including architecture diagram
• Provide knowledge transfer to Commonwealth staff