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ITSM Replacement Project (ServiceNow) Implementation
12/16/2024
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Colorado Springs, Colorado
City of Colorado Springs
Buyer seeks proposals for implementing a ServiceNow ITSM replacement project. The project involves replacing the existing ITSM system with ServiceNow. Buyer requires a comprehensive implementation including configuration, data migration, integration, training, and ongoing support. The contract period is from January 15, 2025 through November 30, 2025.
- 11/22/2024 - Pre-Proposal Conference
- 12/2/2024 - Cut Off Date for Questions
- 12/16/2024 - Proposal Due Date
Refer to RFP
- Implement ServiceNow ITSM solution
- Provide project management for ITSM implementation
- Configure ServiceNow to meet City's requirements
- Migrate data from existing ITSM system to ServiceNow
- Train City staff on using new ServiceNow ITSM platform
- Integrate ServiceNow with existing City IT systems
- Develop custom workflows and processes in ServiceNow
- Provide post-implementation support and maintenance
- Ensure data security and compliance during implementation
- Assist with change management and user adoption
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