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Managed Services for Community College ERP Systems
North Carolina Community College System
The buyer seeks managed services for Enterprise Resource Planning (ERP) systems used by North Carolina community colleges. Services include system administration, maintenance, and support for Ellucian Colleague and Banner platforms. The buyer requires comprehensive CIS administration of applications, databases, and operating systems. The contract will support migration to the new Banner platform and may involve supporting both systems during transition periods.
- 11/14/2024 - RFP Issue Date
- 11/27/2024 - Vendor Questions Due
- 12/16/2024 - Proposal Due Date
- Provide CIS system administration services for Colleague and Banner platforms
- Perform operating system maintenance and updates
- Monitor and ensure CIS availability 24/7
- Install CIS updates, customizations, and patches
- Maintain all Colleague services including core, student, finance, HR modules
- Perform database maintenance for Unidata and MS SQL
- Provide environment cloning of CIS systems
- Generate monthly reports on CIS availability
- Offer phone support for college staff
- Manage identity management for Banner solution
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