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Telephony, PC Tech, and Helpdesk Support
12/6/2024
-
Ann Arbor, Michigan
Washtenaw County
The buyer is seeking contractors to provide telephony, PC tech, and helpdesk support services. The work includes supporting Avaya/Nortel phone systems, handling helpdesk incidents, maintaining PC desktops, and offering customer service. Contractors must be able to work at various county facilities and arrive at specified times. The buyer requires no minimum hour guarantee and may hire temporary employees permanently after 160 hours without additional fees.
- 12/6/2024 - Proposal Due Date
Refer to RFP
- Provide telephony support for Avaya/Nortel phone systems
- Perform helpdesk support for incoming incidents
- Support PC desktop environment in a networked setting
- Troubleshoot hardware and replace desktops
- Offer remote support and prioritize incident requests
- Participate in solution testing and UAT
- Provide courteous customer service
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