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Hosted VOIP Phone System
12/6/2024
-
Taylor, Michigan
Southeast Michigan Community Alliance
Buyer is seeking proposals for a hosted VOIP phone system to replace or continue their current system. The system must accommodate multiple physical locations and provide functionality equal to or better than the existing setup. Buyer requires installation, configuration, data migration, training, and ongoing support. The system must meet security and compliance standards including SOX, FCC E911, and NIST guidelines.
- 1/17/2024 - Final vendor selection
- 11/15/2024 - Deadline for questions
- 11/18/2024 - Answers to questions posted
- 12/6/2024 - Proposal Due Date
- 12/20/2024 - Preliminary screening completion
- 3/31/2025 - System operational deadline
Refer to RFP
- Provide and maintain a hosted VOIP phone system
- Install, configure, and migrate data to new system
- Port existing DID numbers to new system
- Provide training and ongoing support
- Ensure compliance with security and regulatory standards
- Implement multi-factor authentication for admin access
- Set up secure off-site backups
- Configure IVR menus and call routing
- Implement call recording and logging features
- Support integration with existing boardroom setup
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