Marin Municipal Water District

The buyer is seeking a vendor to provide print, mail, and payment processing services for utility billing. The scope includes bill printing and mailing, online bill presentment, and payment processing through various methods. The buyer requires a secure customer portal with account management features and integration with their SAP billing system. The vendor must ensure PCI compliance and data security throughout the process.

• 11/12/2024 - Questions Due
• 12/5/2024 - Proposal Due Date
• 12/11/2024 - Virtual Interviews
• 1/31/2025 - Selection and Notification
• 2/1/2025 - Anticipated Agreement Start

• Print and mail utility bills and notices
• Process customer payments through online portal and IVR system
• Provide electronic bill presentment and payment options
• Implement secure customer portal with account management features
• Support multiple payment methods including credit cards and ACH
• Integrate with SAP utility billing software
• Ensure PCI compliance and data security
• Provide customer support for portal and payment issues
• Generate reports on billing and payment activities
• Import historical invoice and payment data