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IT Service Management Statewide Term Contract
State of South Carolina
The buyer seeks to establish a Statewide Term Contract for Managed Service Providers to deliver comprehensive IT Service Management system services. The contract covers managed services for specific Commercial-Off-The-Shelf ITSM solutions. Using government units may use these managed services and underlying ITSM platforms to enhance efficiency and management of IT services and support processes. The buyer aims to provide licenses and services for the ServiceNow platform and other non-brand name specific platforms.
- 10/18/2024 - Questions Due
- 10/18/2024 - Pre-Bid Conference
- 11/25/2024 - Proposal Due Date
- 3/6/2025 - Award Posting
- Provide comprehensive IT Service Management system services
- Deliver managed services for COTS ITSM solutions
- Ensure seamless integration of incident, problem, and change management workflows
- Implement and manage ITSM platforms for using government units
- Offer licensing and services for ServiceNow and other ITSM platforms
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