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Customer Experience Sources Sought/RFI

Proposal Due11/4/2024

Budget-

LocationHerndon, VA

Buyer

Department Of The Interior

Brief Description

The buyer is seeking proposals for customer experience services. This includes market research, public opinion polling, and support for professional services related to customer experience. The project aims to improve customer satisfaction and enhance service delivery through data analysis and strategic recommendations.

Key Dates

10/22/2024 - Original Published Date
11/4/2024 - Proposal Due Date
11/5/2024 - Original Inactive Date

Minimum QualificationsRefer to RFP

Task Summary

Conduct market research and public opinion polling
Analyze customer experience data
Develop strategies to improve customer satisfaction
Create and implement customer feedback mechanisms
Design and conduct customer surveys
Analyze customer journey touchpoints
Provide recommendations for service improvements
Develop customer experience metrics and KPIs
Create customer personas and segmentation
Implement customer experience best practices