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MyUI+ Maintenance and Operations
Colorado Department of Labor and Employment
Buyer seeks proposals from qualified respondents to perform system Maintenance and Operations services for MyUI+ and MyUI Employer+, including the integrated Document Management System. The project involves providing comprehensive system support, remedying identified defects, implementing enhancements, and maintaining data, integrations, performance, security, accessibility, and ongoing system operations. Buyer requires a vendor with experience in unemployment insurance systems and Agile development methodologies.
- 10/9/2024 - Pre-Proposal Meeting
- 10/16/2024 - Question and Answer Period Deadline
- 10/18/2024 - Answers to Questions Posted
- 11/4/2024 - Proposal Due Date
- Provide ongoing technical support including off-hours emergency services
- Use Azure DevOps to manage technical support work items
- Perform non-emergency work within a mature Agile framework
- Deliver fixes and enhancements in regularly scheduled releases
- Complete work items based on CDLE's severity and priority assignments
- Support CDLE with documentation of requirements and user acceptance testing
- Monitor system performance and analyze system logs
- Implement software updates and patches
- Perform database administration and optimization
- Conduct security audits and implement security measures
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