Short-Term Rental Monitoring and Compliance Services

City of Placentia

The buyer seeks a qualified consultant to provide Short-Term Rental (STR) Monitoring and Compliance Services. The buyer aims to enhance its STR oversight capabilities, improve user experience, and maintain strong regulatory compliance. The selected consultant will assist in monitoring listings, ensuring regulatory compliance, collecting transient occupancy taxes, and managing community complaints. The buyer requires a comprehensive STR monitoring and compliance solution that addresses changes in City operations, technology, and staffing.

• 10/24/2024 - Questions Due
• 10/28/2024 - Live Demonstration Week
• 11/4/2024 - Proposal Due Date
• 11/19/2024 - City Council Meeting Award
• 11/20/2024 - Notice of Selection
• 12/1/2024 - Initial Kickoff
• 12/31/2024 - Project Completion

• Proven experience in providing STR compliance services
• Strong technical capabilities and proven record of working with municipal clients
• Expertise in monitoring STR listings, managing compliance, and supporting tax enforcement

• Provide comprehensive short-term rental monitoring services including listing identification
• Offer automated communication tools to notify hosts of regulatory requirements
• Integrate tax remittance reporting with the City's tax system
• Implement a complaint management system for residents to report STR-related issues
• Deliver detailed analytics and reporting capabilities on STR activity and compliance
• Provide a smooth transition to integrate the service with existing City infrastructure
• Conduct training for City staff on utilizing the platform
• Offer customer support for both the City and STR operators
• Provide a public portal system for complaints, enforcement, and informational purposes
• Demonstrate platform capabilities including listing identification, compliance notifications, and TOT collection integration