Teammate+ Audit Software Setup, Support and Training

Maryland Insurance Administration

The buyer is seeking a contractor to provide setup, support, and training services for TeamMate+ audit software. The contractor will set up initial projects, provide group training, offer technical support, and create documentation. Services include assisting with software migration and training users on various roles and functions. The contract is for an 8-month term to serve 15 users and 1 system administrator.

• 10/28/2024 - Solicitation Issue Date
• 11/1/2024 - Proposal Due Date
• 12/31/2024 - Set up Analyst TeamMate+ projects

• Experience providing similar services to an insurance department or regulatory agency
• Personnel must have CISA or CFE certification
• 5 years experience conducting TeamMate AM and TeamMate+ administrative training
• 2 years of experience within last 3 years

• Set up initial Analyst TeamMate+ projects with applicable Roles
• Provide group training on project setups and role assignments
• Train users on various Roles and functions within TeamMate+
• Provide technical support to MIA users
• Create manual explaining Roles, hierarchy, and best practices
• Assist with migration from Gold to FedRamp