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Digital Adoption Platform
10/18/2024
-
New York, NY
Metroplus Health Plan
Buyer seeks to incorporate a Digital Adoption Platform into its browser-based, enterprise-wide applications. The platform will help ensure initial and ongoing adoption of software by staff, members, and providers. It will allow the buyer to effectively onboard new employees, reduce support tickets, and streamline efforts as enterprise-wide systems grow and mature.
- 9/27/2024 - Pre-Proposal Conference Call RSVP
- 9/30/2024 - Pre-Proposal Conference Call
- 10/3/2024 - Proposer Questions Due
- 10/18/2024 - Proposal Due Date
- MWBE Utilization Plan, Waiver, or MWBE Certification
- Integration with Salesforce, ServiceNow, SharePoint, Learn Upon and Degreed
- HIPAA compliant
- Scalable
- Integrate with Salesforce, ServiceNow, SharePoint, Learn Upon and Degreed
- Provide in-app guidance including product tours, walkthroughs, and smart tips
- Offer content creation tools with templates and multiple environments
- Implement platform across browser-based enterprise applications
- Provide analytics to monitor user behavior and feature usage
- Support multiple languages aligned with browser content
- Offer implementation services including technical installation and best practice guidance
- Ensure HIPAA compliance and pass security review
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