Department of Public Safety of the State of Texas

Buyer seeks cloud-based maintenance and support for their current Multimodal Biometrics Information System (MBIS). The service requires high system availability, disaster recovery capability, enhancement services, and refresh of system components not in the cloud environment. The MBIS serves as buyer's primary resource for providing biometric identification services for Texas. The contract includes continuous maintenance, support, upgrades, and compliance with security requirements.

• 9/25/2024 - Date Issued
• 10/18/2024 - Proposal Due Date

• Provide continuous maintenance and support for MBIS and MBIS DR components
• Ensure high system availability (>99%) and disaster recovery capability
• Perform preventive and remedial maintenance services
• Provide enhancement services for system upgrades and customizations
• Maintain compliance with CJIS security requirements and biometrics standards
• Conduct system testing and resolve defects
• Provide regular system reports and documentation updates
• Manage system components refresh and end-of-life replacements
• Ensure data security and protection of Personally Identifiable Information
• Facilitate transition services at contract end