County of Los Angeles Internal Services Department

The buyer seeks to procure and implement an automated incident management platform for a 12-month term. The platform should provide real-time monitoring, alerting, incident triage, and integration with existing tools. The buyer requires vendor professional services for implementation, configuration, training, and ongoing support. The platform aims to improve operational efficiency in handling incidents across multiple departments.

• 10/4/2024 - Issue Date
• 10/18/2024 - Proposal Due Date

• Five years' experience in the last six years deploying automated incident management platforms

• Conduct discovery phase to identify requirements and integration needs
• Develop comprehensive design plan for the automated incident management platform
• Build and configure the platform according to approved design
• Integrate platform with existing IT infrastructure
• Deploy platform into production environment
• Provide training sessions for administrators, support teams, and end-users
• Develop comprehensive documentation including user guides and technical specifications
• Establish procedures for ongoing maintenance, monitoring, and support