City of Columbus

Buyer seeks to implement a cloud-based Customer Self-Service Portal solution integrated with Oracle Customer Cloud Service and Oracle Field Service. The portal will provide expanded functionality for customers to view bills, make payments, submit service requests, and manage their accounts. Buyer requires integration with Paymentus payment processor and alignment with ongoing CCS and OFS implementation timeline. The solution will replace the current limited portal to create a 'One Stop Shop' for customer self-service.

• 10/4/2024 - Deadline to Submit Questions
• 10/11/2024 - Addendum Posted
• 10/18/2024 - Proposal Due Date
• 4/1/2025 - Notice to Proceed

• Minimum of 3 successful implementations integrating with Oracle Utilities applications
• Minimum of 1 successful implementation integrating with Paymentus application
• Customer Self-Service Portal is a cloud computing solution

• Implement cloud-based Customer Self-Service Portal integrated with Oracle CCS and OFS
• Provide capabilities for bill viewing, payment, service requests, and account management
• Integrate with Paymentus payment processor
• Conduct functional and technical workshops to confirm requirements
• Perform data conversion and migration from existing systems
• Provide training and support for implementation and go-live
• Align implementation timeline with CCS and OFS project
• Conduct testing including system, integration, and user acceptance
• Provide 12 weeks of post-go-live hypercare support
• Develop OCM plan and support OCM activities