San Jose State University

The buyer seeks to implement an enterprise-wide Live Chat/Chatbot solution. The system will serve the entire university community, including students, faculty, staff, alumni, parents, and guests. The buyer requires a customizable, secure, and ADA-compliant platform with robust administrative features, reporting capabilities, and integration options. The solution should support both web and mobile interfaces, with the ability to handle various user types and department-specific configurations.

• 10/17/2024 - Proposal Due Date

• Implement real-time communication between representatives and users
• Configure division and department-specific Q&As for chatbot
• Create decision trees for both live chat and chatbot
• Set up authentication and SSO integration
• Develop reporting analytics on usage for both live chat and chatbot
• Enable secure file uploading within chat sessions
• Integrate with existing systems like PeopleSoft and databases
• Provide customization options for branding and user interface
• Ensure ADA accessibility and 508 compliance
• Deliver training and knowledge transfer to SJSU team