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Voice Over Internet Protocol (VoIP) Analysis Solution
10/17/2024
-
Lanham, MD
Internal Revenue Service
Buyer seeks a Voice Over Internet Protocol (VoIP) Analysis Solution to support its Unified Communications environment. The solution must modernize proactive capabilities, sustain or replace end-of-support services, support future enhancements, increase incident resolution, and maximize end-user productivity. Buyer requires implementation, maintenance, premium support, and resident support services for the VoIP solution.
- 10/7/2024 - Questions Due
- 10/10/2024 - Answers Posted
- 10/17/2024 - Proposal Due Date
Refer to RFP
- Provide VoIP analysis product and services for IRS Unified Communications environment
- Implement modern, scalable, and reliable VoIP Analysis management platform
- Ensure compliance with data retention policies and regulations
- Provide maintenance support and premium software support
- Provide resident support services including implementation, optimization, and operations support
- Supply dedicated Technical Account Manager for guidance and support
- Deliver knowledge transfer and training opportunities
- Provide quarterly reporting on performance and consumption of services
- Conduct quarterly conference calls to review and update service consumption
- Communicate changes and enhancements to product lines
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