Gwinnett County Board of Commissioners

The buyer is seeking proposals for online and toll-free court payment services. The selected vendor will provide a 24/7 payment system integrated with the court's case management software. Services include accepting various payment methods, processing refunds, generating reports, and offering multi-lingual customer support. The system must be secure, user-friendly, and capable of handling high transaction volumes for traffic citations and other court fees.

• 10/3/2024 - Virtual pre-proposal conference
• 10/7/2024 - Deadline for questions
• 10/16/2024 - Proposal Due Date

• Certified as compliant with payment card industry standards
• Financially stable with no bankruptcy filings
• Capable of integrating with Journal Technologies eCourt case management system

• Provide online payment system integrated with court case management system
• Accept credit card, debit card, and electronic check payments
• Offer 24/7 payment services via website and toll-free phone number
• Design and host court-specific payment website
• Process refunds and handle chargebacks
• Provide daily ACH transfers and reconciliation reports
• Offer multi-lingual customer service support
• Implement security measures to protect payment data
• Supply marketing materials to promote payment options
• Generate detailed transaction and financial reports