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Virtual Call Center
10/15/2024
-
Charleston, WV
West Virginia Purchasing Division
The buyer is seeking to establish a contract for Amazon Connect Virtual Call Center and outbound mass calling managed services. The system must support up to 500 simultaneous callers, manage call data, conduct automated call campaigns, and provide SMS support. The vendor must offer help desk services, manage user setup, and provide professional services for system enhancements. All services must be US-based to comply with IRS requirements.
- 10/8/2024 - Questions due by 10am
- 10/15/2024 - Proposal Due Date
- Supported virtual call center operations in cloud computing for at least 5 years
- Supported related AWS services for at least 5 years
- Must be an AWS premier level partner
- Support up to 500 simultaneous inbound and outbound callers
- Manage call data within Amazon Connect platform for 7 years
- Conduct outbound automated call campaigns with AI-generated voice messages
- Provide SMS support for future expansion
- Offer help desk and ticketing system during business hours
- Set up new users within call system
- Provide professional services for system enhancements
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