Contra Costa Superior Court

The buyer seeks to replace analog fax lines with a digital fax service. The service must be highly reliable and secure for confidential information. The buyer plans to initially convert 15 lines as a pilot project, with potential for up to 35 additional lines within one year. The service should maintain existing fax numbers, allow up to 100 user accounts, and include features like AES 256-bit encryption and protection of Personally Identifiable Information.

• 10/7/2024 - Deadline for questions
• 10/9/2024 - All questions/answers posted
• 10/14/2024 - Proposal Due Date
• 10/15/2024 - Non-cost Technical proposal opened
• 10/18/2024 - Cost portion of proposals opened
• 10/22/2024 - Notice of Intent to Award

• Provided Digital Fax Services to three comparable organizations in last five years
• Possess AES 256-bit encryption certification from NIST or comparable organization
• Possess government-approved certifications for protecting Personally Identifiable Information
• Financially stable organization for the last three consecutive years
• Not under suspension or disciplinary review by any government agency
• Not tax delinquent with State of California or Federal Government

• Replace analog fax lines with digital fax service
• Port existing fax numbers from AT&T POTS to new digital service
• Provide cloud-based Service as a Solution
• Implement AES 256-bit encryption for uploaded and stored data
• Ensure uptime of Data Center for storing confidential fax documents
• Protect Personally Identifiable Information (PII)
• Perform application testing and security assurance
• Provide user acceptance testing and staff training
• Allow up to 100 individual user logins/accounts
• Enable administrators to manage user accounts and fax line assignments