Colorado Department of Health Care Policy and Financing

The buyer seeks a contractor to administer statewide brokering of Non-Emergent Medical Transportation services. The selected bidder will coordinate NEMT services for members and providers, operate a high-volume contact center, process claims, and manage transportation providers. The buyer aims to create a unified network of providers to transport members safely and efficiently while implementing financial safeguards.

• 10/1/2024 - Inquiry Deadline
• 10/11/2024 - Proposal Due Date

• Establish and maintain a toll-free phone number, live-chat, and AI interaction system for NEMT inquiries
• Create and manage a transportation provider network for diverse modes of transport
• Verify member eligibility and schedule NEMT trips
• Conduct oversight and continuous management of the transportation network
• Implement an electronic system for members to schedule NEMT trips
• Ensure compliance with trip performance standards
• Maintain daily computerized trip logs for all NEMT services
• Determine appropriate modes of transportation based on member needs
• Conduct audits and quality control of transportation providers