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Servicenow Software Implementation Services
10/11/2024
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Lakewood, Colorado
City of Lakewood
The buyer is seeking qualified entities to implement the ServiceNow Enterprise Technology Management Platform. The project aims to improve IT productivity, gain operational insights, and enhance end-user service experience. The buyer requires process discovery, technical solution design, ServiceNow configuration, testing, deployment, and post-deployment support. The implementation will cover various ITIL processes and workstreams.
- 10/2/2024 - Question Due Date
- 10/4/2024 - Addenda Issue Date
- 10/11/2024 - Proposal Due Date
- 10/25/2024 - Approximate Award Date
Refer to RFP
- Implement ServiceNow Enterprise Technology Management Platform
- Perform process discovery and technical solution design
- Configure ServiceNow and integrate with existing systems
- Provide ITIL training for Lakewood IT department
- Develop organizational change management and communication plan
- Implement core ITIL processes and automate routine tasks
- Enhance end-user service experience with modern user portal
- Provide post-implementation support and roadmapping
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