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IT Monitoring and Management Cyclical Replacement
10/11/2024
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Washington, DC
Administrative Office of the US Courts
The buyer seeks to cyclically replace its current IT Monitoring and Management system with an equivalent or better solution. The buyer requires a comprehensive solution that can collect logs from multi-vendor devices, monitor cloud services, generate reports on VPN usage, and integrate with existing systems. The solution must provide configuration compliance reporting, multi-tenant administrative capabilities, and allow for data segmentation. The buyer emphasizes the need for a single, unified interface for complete access to all functionalities.
- 10/3/2024 - Original Published Date
- 10/11/2024 - Proposal Due Date
- 10/26/2024 - Original Inactive Date
Refer to RFP
- Replace current IT Monitoring and Management system with equivalent or better solution
- Provide comprehensive product and process training
- Offer 24/7 email/phone support for hardware and software
- Implement log collection for multi-vendor devices
- Monitor Azure and AWS IaaS, PaaS, and SaaS
- Generate reports on VPN usage and user activity
- Integrate fully with ServiceNow for ticket management
- Provide configuration compliance reporting
- Implement multi-tenant administrative capability
- Allow for data segmentation based on source devices, realms, roles, and groups