Texas Health and Human Services Commission

Buyer seeks annual support services for the Rhapsody Integration Engine software. The software manages lab report routing for HIV/STD/TB to the THISIS system. Services include transforming lab reports, defining patient jurisdictions, and providing timely support. Buyer requires 24-hour contact availability and compliance with state regulations. The contract includes potential renewals and extension options.

• 9/30/2024 - Questions Submission Deadline
• 10/1/2024 - Responses to Questions Posted
• 10/10/2024 - Proposal Due Date

• Provide annual support for Rhapsody Integration Engine software
• Manage routing of HIV/STD/TB lab reports to THISIS system
• Transform lab reports into importable format for transactional database
• Define geographical jurisdiction of patients in lab reports
• Respond to service calls within 4 hours
• Provide 24-hour contact information for urgent performance issues
• Comply with all applicable state rules and regulations
• Maintain required insurance coverage throughout contract term
• Submit monthly invoices for services performed
• Correct any service deficiencies at no additional cost