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Library Customer Communication and Engagement Software
10/9/2024
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Nashville, TN
Metro Nashville & Davidson Co
Buyer seeks proposals for a comprehensive suite of software products to streamline scheduling, communication, engagement, and resource management across the library system. The solution will empower staff, enhance patron experience, and strengthen commitment to community needs. Buyer requires support for public and staff-only bookable rooms, staff scheduling, customer-initiated contact forms, Library of Things management, and digital 'passport' partners.
- 10/2/2024 - Amendment Date
- 10/2/2024 - Open Date
- 10/9/2024 - Proposal Due Date
- Five years of experience working with public libraries
- At least three public library clients of comparable size to NPL
- Robust support system for customers, including a ticketing system
- Implement comprehensive scheduling system for rooms, resources, and staff
- Develop robust ticketing system with customizable workflows
- Create tools for dynamic online forms and surveys
- Manage Library of Things lending and digital passport reservations
- Integrate with existing library systems and calendars
- Provide secure file sharing and user permissions
- Enable data collection and analysis for program effectiveness
- Offer staff desk/shift scheduling with automated capabilities
- Implement real-time notifications for unresolved tickets
- Support recurring bookings and series management
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