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Campus Service Desk Solution

10/9/2024
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Grand Junction, Colorado

Colorado Mesa University

The buyer seeks a qualified vendor to provide a Campus Service Desk Solution including software, implementation services, and support. The solution should modernize service desk applications with a SaaS application for Information Technology Service Management and Facilities Services computerized maintenance management. The buyer aims to implement a holistic approach with intuitive user experience and latest technologies like Artificial Intelligence. The solution must integrate with existing systems and provide necessary APIs for current and future integrations.

  • 9/16/2024 - Non-Mandatory Prebid Meeting
  • 9/18/2024 - Written Inquiries Due
  • 9/20/2024 - Response to Written Inquiries
  • 10/9/2024 - Proposal Due Date
  • 10/18/2024 - Short List Announced
Refer to RFP
  • Provide software-as-a-service (SaaS) application for campus service desk
  • Implement Information Technology Service Management (ITSM) solution
  • Implement Facilities Services computerized maintenance management system (CMMS)
  • Integrate with existing university systems and applications
  • Provide implementation services and user training
  • Deliver ongoing support and maintenance

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