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Campus Service Desk Solution
Colorado Mesa University
The buyer seeks a qualified vendor to provide a Campus Service Desk Solution including software, implementation services, and support. The solution should modernize service desk applications with a SaaS application for Information Technology Service Management and Facilities Services computerized maintenance management. The buyer aims to implement a holistic approach with intuitive user experience and latest technologies like Artificial Intelligence. The solution must integrate with existing systems and provide necessary APIs for current and future integrations.
- 9/16/2024 - Non-Mandatory Prebid Meeting
- 9/18/2024 - Written Inquiries Due
- 9/20/2024 - Response to Written Inquiries
- 10/9/2024 - Proposal Due Date
- 10/18/2024 - Short List Announced
- Provide software-as-a-service (SaaS) application for campus service desk
- Implement Information Technology Service Management (ITSM) solution
- Implement Facilities Services computerized maintenance management system (CMMS)
- Integrate with existing university systems and applications
- Provide implementation services and user training
- Deliver ongoing support and maintenance
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