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Campus Service Desk Solution

Proposal Due10/9/2024

Budget-

LocationGrand Junction, Colorado

Buyer

Colorado Mesa University

Brief Description

The buyer seeks a qualified vendor to provide a Campus Service Desk Solution including software, implementation services, and support. The solution should modernize service desk applications with a SaaS application for Information Technology Service Management and Facilities Services computerized maintenance management. The buyer aims to implement a holistic approach with intuitive user experience and latest technologies like Artificial Intelligence. The solution must integrate with existing systems and provide necessary APIs for current and future integrations.

Key Dates

9/16/2024 - Non-Mandatory Prebid Meeting
9/18/2024 - Written Inquiries Due
9/20/2024 - Response to Written Inquiries
10/9/2024 - Proposal Due Date
10/18/2024 - Short List Announced

Minimum QualificationsRefer to RFP

Task Summary

Provide software-as-a-service (SaaS) application for campus service desk
Implement Information Technology Service Management (ITSM) solution
Implement Facilities Services computerized maintenance management system (CMMS)
Integrate with existing university systems and applications
Provide implementation services and user training
Deliver ongoing support and maintenance