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O&M Support of ERP Applications

10/7/2024
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Washington, DC

Washington Metropolitan Area Transit Authority

The buyer requires operations and maintenance (O&M) production support for a group of critical Enterprise Resource Planning (ERP) applications. The scope includes 8 applications supporting financial, human resources, learning management, and other operations. The vendor must provide turnkey O&M services, support migration to cloud/SaaS environments, implement Agile methodologies, and continuously improve efficiency while reducing costs. The contract involves transitioning from the current vendor and adapting support as applications move to the cloud.

  • 9/23/2024 - Pre-Proposal Conference Date
  • 9/30/2024 - Question Due Date
  • 10/7/2024 - Proposal Due Date
Refer to RFP
  • Provide O&M support for 8 ERP applications including PeopleSoft and Oracle systems
  • Manage transition from current vendor within 60 calendar days
  • Support migration of applications to cloud/SaaS environments
  • Implement Agile/Kanban methodologies for tracking and managing O&M work
  • Generate monthly work metrics and performance dashboards
  • Introduce innovative technologies to control and reduce O&M costs
  • Improve efficiency of O&M activities and resource utilization
  • Maintain high levels of service and minimize system downtime
  • Provide program management support for O&M activities
  • Adapt O&M support as applications transition from server-based to cloud-based

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