San Antonio Water System

The buyer is seeking to purchase and implement Grafana software as an advanced observability tool. The solution must provide comprehensive monitoring and incident management across the buyer's entire IT stack, including SCADA and enterprise networks, hybrid server infrastructure, and all applications. The goal is to enhance system reliability, security, and operational efficiency to support high standards of service delivery to customers.

• 9/24/2024 - Issue Date
• 9/27/2024 - Questions Deadline
• 10/1/2024 - Proposal Due Date

• Must have an active DIR contract
• Proven expertise in providing Grafana-based observability solutions for critical infrastructure and utility companies

• Implement real-time monitoring and alerting for critical IT systems
• Integrate Grafana with existing ITSM system Ivanti Neurons
• Set up automated incident creation, tracking, and management
• Create customizable dashboards for system health visibility
• Provide scalable solution to handle high volume of data
• Ensure robust security features including data encryption
• Deliver comprehensive documentation and training resources
• Offer 24/7 technical support and regular updates
• Configure threshold-based alerts and anomaly detection
• Generate detailed reports for stakeholders