San Antonio Water System

The buyer is seeking to purchase and integrate Grafana as an advanced observability tool. Buyer requires real-time monitoring and incident management across their entire IT stack, including SCADA and enterprise networks, and hybrid server infrastructure. The goal is to enhance system reliability, security, and operational efficiency. Buyer aims to implement Grafana to meet extensive technical and operational requirements, ensuring high service reliability and customer satisfaction.

• 9/24/2024 - Date Issued
• 9/27/2024 - Question Cut Off
• 10/1/2024 - Proposal Due Date

• Must have an active DIR (DIR-CPO-5311)
• Proven expertise in providing Grafana-based observability solutions for critical infrastructure and utility companies

• Provide 60 Grafana licenses for comprehensive data visualization and monitoring
• Integrate Grafana with existing IT Service Management system (Ivanti Neurons)
• Implement real-time monitoring for SCADA and enterprise networks, and hybrid server infrastructure
• Set up configurable alerting mechanisms for incident notifications
• Develop user-friendly dashboards for system health and performance visibility
• Establish incident correlation capabilities to minimize duplicate alerts
• Ensure Grafana scalability to handle high data volumes and device numbers
• Provide 24/7 technical support, regular updates, and comprehensive knowledge base
• Deliver training and documentation for smooth implementation and ongoing use
• Offer flexible licensing options for potential future resizing needs