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Lost & Found Services
10/1/2024
-
Richmond, Virginia
Capital Region Airport Commission
Buyer seeks a web-based Lost & Found solution for Richmond International Airport. The system should improve passenger convenience, ensure accountability, and streamline the process of reuniting passengers with lost items. Buyer requires a SaaS solution with automated interfaces, innovative technology, and a passenger billing module. The system should enhance customer service and create a first-class user experience.
- 9/25/2024 - Question Submission Deadline
- 9/26/2024 - Response to Questions
- 10/1/2024 - Proposal Due Date
- Possess prior experience in large scale lost and found return service, preferably in airport environment
- Provide web-based lost and found solution for Richmond International Airport
- Implement SaaS system without on-premise installation
- Create automated interface for 24/7 customer reporting of lost items
- Utilize innovative technology to streamline return of belongings
- Include passenger billing module for return shipping charges
- Provide staff notifications for unclaimed items meeting defined thresholds
- Leverage technology for excellent customer service
- Offer off-the-shelf solution with minimal customization
- Create first-class passenger/user experience
- Implement accountability and disposition strategies for lost items