Lost & Found Services

Capital Region Airport Commission

Buyer seeks a web-based Lost & Found solution for Richmond International Airport. The system should improve passenger convenience, ensure accountability, and streamline the process of reuniting passengers with lost items. Buyer requires a SaaS solution with automated interfaces, innovative technology, and a passenger billing module. The system should enhance customer service and create a first-class user experience.

• 9/25/2024 - Question Submission Deadline
• 9/26/2024 - Response to Questions
• 10/1/2024 - Proposal Due Date

• Possess prior experience in large scale lost and found return service, preferably in airport environment

• Provide web-based lost and found solution for Richmond International Airport
• Implement SaaS system without on-premise installation
• Create automated interface for 24/7 customer reporting of lost items
• Utilize innovative technology to streamline return of belongings
• Include passenger billing module for return shipping charges
• Provide staff notifications for unclaimed items meeting defined thresholds
• Leverage technology for excellent customer service
• Offer off-the-shelf solution with minimal customization
• Create first-class passenger/user experience
• Implement accountability and disposition strategies for lost items