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Lost & Found Services

10/1/2024
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Richmond, Virginia

Capital Region Airport Commission

Buyer seeks a web-based Lost & Found solution for Richmond International Airport. The system should improve passenger convenience, ensure accountability, and streamline the process of reuniting passengers with lost items. Buyer requires a SaaS solution with automated interfaces, innovative technology, and a passenger billing module. The system should enhance customer service and create a first-class user experience.

  • 9/25/2024 - Question Submission Deadline
  • 9/26/2024 - Response to Questions
  • 10/1/2024 - Proposal Due Date
  • Possess prior experience in large scale lost and found return service, preferably in airport environment
  • Provide web-based lost and found solution for Richmond International Airport
  • Implement SaaS system without on-premise installation
  • Create automated interface for 24/7 customer reporting of lost items
  • Utilize innovative technology to streamline return of belongings
  • Include passenger billing module for return shipping charges
  • Provide staff notifications for unclaimed items meeting defined thresholds
  • Leverage technology for excellent customer service
  • Offer off-the-shelf solution with minimal customization
  • Create first-class passenger/user experience
  • Implement accountability and disposition strategies for lost items
Odo - Lost & Found Services