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Enterprise Artificial Intelligence (AI) Chatbot Solution

9/27/2024
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Boca Raton, Florida

Florida Atlantic University

Buyer seeks an enterprise AI chatbot solution to assist with answering questions from students, staff, prospects, and external users in real-time. The solution must integrate with various university systems, provide multi-channel support, and offer analytics capabilities. Buyer requires the chatbot to be customizable, secure, and accessible across different devices while supporting multiple languages.

  • 8/29/2024 - Bid Posting Date
  • 9/9/2024 - Bidder's Questions Due Date
  • 9/27/2024 - Proposal Due Date
Refer to RFP
  • Provide real-time AI powered chatbot to answer questions instantly
  • Integrate chatbot with various university systems
  • Customize chatbot to match university branding
  • Implement security measures to protect sensitive information
  • Provide analytics and reporting capabilities
  • Enable multi-channel presence and routing
  • Allow for escalation to live agents when needed
  • Support multiple languages and transcription
  • Integrate with email, phone systems and SMS messaging
  • Ensure accessibility compliance (WCAG 2.1)

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