City of Little Rock

The buyer seeks to secure reliable and efficient 24/7 telephone case management services for workers' compensation injuries. The selected vendor will provide immediate response and management of injury cases, aiming to reduce recovery times, minimize costs, and enhance employee satisfaction. Key services include timely medical guidance, coordinated care, streamlined reporting, and effective return-to-work strategies. The buyer aims to improve the overall health and productivity of City employees through this service.

• 8/22/2024 - Solicitation Issue Date
• 9/12/2024 - Proposal Due Date

• Minimum of 2 years' experience providing this service
• Minimum of three registered nurses available at all times
• Successfully provided services for three similar Workers' Compensation programs within past two years
• No breaches of Protected Health Information or similar events in last five years
• License to practice in the State of Arkansas

• Provide 24/7/365 toll-free nurse call line for work-related injuries
• Offer immediate interaction with licensed registered nurses
• Provide First Aid coaching and recommendations
• Report incidents and statuses in a timely manner
• Conduct follow-up calls for employees referred to Emergency Room
• Develop implementation and training plan
• Generate efficiency reports for First Report of Injury
• Send various reports including summary, heat map, and utilization data
• Distinguish calls by department and refer employees to appropriate providers
• Provide dedicated account manager for prompt responses