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AI Chatbot with Community Engagement and 311 Capabilities

9/9/2024
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Livermore, California

City of Livermore

Buyer seeks to develop an AI-powered chatbot with integrated 311 functionalities to enhance service delivery and community engagement. The system will serve as a first point of contact, navigator, and connector for constituents. Buyer aims to reduce operational load on staff, improve service efficiency, and foster a more informed community. The project includes design, development, integration, and deployment of the chatbot system.

  • 8/16/2024 - Pre-Submission Meeting
  • 8/16/2024 - Question Submission Deadline
  • 8/23/2024 - Answers Provided to Participants
  • 9/9/2024 - Proposal Due Date
Refer to RFP
  • Develop AI-powered chatbot with integrated 311 functionalities
  • Integrate chatbot with existing City systems and third-party services
  • Implement natural language processing for user interactions
  • Provide multi-lingual translation capabilities
  • Enable real-time engagement between City staff and constituents
  • Facilitate non-urgent issue reporting through the chatbot
  • Incorporate analytics capabilities for tracking usage and effectiveness
  • Ensure compliance with data privacy and security standards
  • Deliver comprehensive training for City staff
  • Provide ongoing technical support and system updates

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