Fulton County Government

The buyer is seeking an emergency after-hours answering service for the Department of Public Works. The service will handle calls when office staff is unavailable, contacting on-call personnel as needed. The provider must offer live voice answering and follow county-provided scripts. Daily logs and immediate email notifications of calls are required. The service will cover four locations with varying hours of coverage.

• 8/20/2024 - Last Day for Questions
• 8/27/2024 - Proposal Due Date

• Answer telephone calls when office staff is unavailable
• Contact on-call staff with customer service requests
• Provide local or toll-free telephone number for forwarded calls
• Provide live voice answering, not recorded messages
• Follow script provided by county for data collection
• Contact on-call personnel by live voice phone call
• Maintain daily logs of calls and send to specified locations
• Send immediate email notifications of calls
• Invoice separately for four service locations