Department of Veterans Affairs

The buyer seeks a contractor to provide Varian Eclipse software support and maintenance. This includes full maintenance and support for hardware and software, both remotely and on-site. The contractor will be responsible for workstation replacement, software configuration, and system testing. Services must meet manufacturer's specifications, Federal Regulations, and FDA device certification. The contractor will provide 24/7 troubleshooting assistance and on-site support as needed.

• 1/20/2024 - Proposal Due Date

• Provide full maintenance and support for Varian Eclipse software remotely and on-site
• Perform hardware and software support, including updates and labor
• Replace workstations, re-install and configure Varian software, and test the system
• Conduct preventive maintenance inspections according to manufacturer's literature
• Install operating system software updates provided by the Original Equipment Manufacturer
• Provide 24/7 troubleshooting assistance via phone or remote diagnostics
• Dispatch field service engineer for on-site support during business hours if needed
• Refresh Eclipse Calculation Workstations and Non-Calculation Workstation during base year
• Maintain hardware and software in fully functional condition
• Ensure services meet manufacturer's specifications, Federal Regulations, and FDA device certification