Hawaii Community Development Authority

Buyer requires a contractor to provide hardware and software support services for their local area network and Wi-Fi network. Services include network monitoring, security maintenance, help desk support, and data backup. Contractor must be available Monday through Friday from 8:00 a.m. to 5:00 p.m. HST and respond to issues within 15 minutes. The initial contract term is 36 months with possible extension for two additional 12-month periods.

• 3/25/2025 - Pre-Bid Conference
• 3/27/2025 - Deadline to Submit Written Inquiries
• 3/31/2025 - Response to Written Inquiries
• 4/3/2025 - Proposal Due Date
• 5/1/2025 - Anticipated Contract Start Date

• Minimum five consecutive years experience in LAN and Wi-Fi network management
• Maintain permanent office and service facility on Oahu
• Hold applicable licenses and/or certifications

• Setup meetings with management to understand existing issues and challenges
• Assess existing hardware and provide recommendations for replacements
• Update documentation including network diagram and hardware inventory
• Monitor and maintain servers and workstations
• Provide proactive maintenance and security updates
• Keep service packs, patches, and hotfixes current
• Ensure anti-virus definitions are updated
• Monitor hard drives and memory space
• Maintain inventory and warranty management
• Provide basic help desk support
• Document and maintain network diagram
• Ensure office connectivity to Internet
• Perform daily data backups
• Respond within 15 minutes of problem notification
• Resolve critical issues within 30 minutes