Idaho Division of Purchasing

The buyer seeks software support and maintenance for the Deloitte Maxsenso Enabler software, which is critical to the Idaho Child Support system. The system manages over 100,000 open child support cases and supports fund pass-through for 50,000 receipting Services Only cases. It interfaces with various state and federal systems, processes collections, and supports eligibility determinations. The buyer requires ongoing support to ensure uninterrupted functionality of this essential system.

• 11/30/2024 - Current Contract Expiration
• 11/30/2024 - Proposal Due Date

• Provide annual support for Deloitte Maxsenso Enabler software
• Perform maintenance on Child Support system
• Deliver periodic upgrades for the software
• Ensure system functionality for over 100,000 open child support cases
• Support pass-through of funds for 50,000 receipting Services Only cases
• Maintain integration with other State Child Support systems
• Manage interfaces with Department's Fiscal Division
• Ensure connectivity with Idaho Benefit Eligibility System (IBES)
• Support integration with Division of Child, Youth, & Family Services
• Maintain external facing customer website and other State and Federal interfaces