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Implementation of Operations Support System and Business Support System for FTTP Project

9/10/2024
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Palo Alto, CA

City of Palo Alto

Buyer seeks proposals for development, implementation, support, and maintenance of a comprehensive Operational Support Systems and Business Support Systems (OSS/BSS) for billing and operational support. The system must integrate with existing SAP and 3GIS systems and provide flow-through provisioning. Buyer requires a turnkey go-live ready system including all required software, installation materials, and professional services. The initial service offering will be broadband internet, with potential for future expansion to other services.

  • 8/26/2024 - Release Project Date
  • 8/30/2024 - Question Submission Deadline
  • 9/10/2024 - Proposal Due Date
Refer to RFP
  • Develop and implement comprehensive OSS/BSS for billing and operational support
  • Provide flow-through provisioning system
  • Integrate with existing SAP and 3GIS systems
  • Implement customer self-care web portals
  • Set up security and user management features
  • Provide training and ongoing support
  • Implement workflow and workforce management capabilities
  • Develop customer relationship management functionalities
  • Create reporting and dashboard features
  • Ensure system scalability for future services

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