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Information Technology Support Services
City of Arvin
The buyer is seeking a qualified vendor to provide Information Technology Support Services. The selected vendor will be responsible for maintaining and supporting the city's computer networks, servers, and user equipment. Services include preventive maintenance, as-needed maintenance, desktop support, network administration, email management, security implementation, and strategic planning. The vendor must ensure efficient operations, enhance service quality, and minimize expenses for the city and police department networks.
- 8/12/2024 - Question Submission Deadline
- 8/22/2024 - Proposal Due Date
- Perform initial assessment of IT infrastructure and provide recommendations
- Provide desktop application support and hardware troubleshooting
- Manage servers, workstations, and network equipment
- Maintain email accounts and implement security measures
- Conduct periodic security audits and coordinate cybersecurity training
- Develop and implement data backup and recovery procedures
- Provide planning and design services for system enhancements
- Support public safety systems including CLETS and CJIS
- Maintain updated inventory of all computer-related hardware
- Respond to service calls and ensure minimal downtime during work hours
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